Complaints from individuals concerning school-related issues, including instruction, discipline, transportation or building management should be directed to the appropriate level of response. We follow an established chain of command in addressing concerns and complaints.
District Chain of Command Procedure
Most complaints are resolved by addressing the person(s) closest to the situation. If you are unable to resolve an issue at its point of origin, you should attempt to resolve it at the next higher level.
Contacts should be made in the following sequence:
- Classroom Teacher or Staff Member
- Building Principal/Program Manager
- Program Directors
- School District Superintendent
- Board of School Directors
Contact info for all schools can be found here: Contact Us!
For some complaints, district policy may direct the process and ultimate deciding authority.
OTHER RESOURCES
Policy 2331: Controversial Issues/ Guest Speakers
Procedure 2331-P: Controversial Issues/ Guest Speakers
Policy 4220: Complaints Concerning Staff or Programs
Procedure 4220-P: Complaints Concerning Staff or Programs
All district policies can be found here: https://www.asd103.org/District/463-Policies-and-Procedures.html
For questions, please contact the Superintendent's Office (360) 503-1211 or information@asd103.org